How do I contact you?
We are available 9.00am-5.00pm Monday-Saturday. Please phone 01303 252626 or email us on [email protected]
Can I design my own floral gift with chosen colours or flowers?
Occasion, colours, style, types of flowers and price are elements to consider when creating your personal gift. You can speak in person to one of our florists who will be happy to discuss your exact requirements. We will be able to advise on seasonal availability of flowers and possible colours.
What will be in my floral design?
Due to the seasonal availability of flowers we may have to substitute stems from those shown on the website. If this is necessary our skilled florists will substitute with flowers similar in style colour and value. Where a design includes a sundry item such a container it may not always be possible to include the exact item. Where we have to substitute we will use a suitable alternative.
What are finishing touches?
Depending on what you have ordered and the occasion you will have the option to add an extra gift to your order – balloons, teddies, cupcakes, chocolates and soaps. Carefully packaged and gift-wrapped, they will be delivered with your flower order.
Can I order by phone?
Of course! If you would like to discuss your order personally or are not sure what you might want or need advice just pick up the phone. We are open 9.00am-5.00pm Monday – Saturday. Please ring 01303 252626.
Can I order online?
Yes if you are over the age of 18! Essential information we require – the full name, address and phone no of the recipient, don’t forget your message and your name so the recipient knows who sent the flowers. If it is a funeral order we need to know the name of the deceased, the funeral directors to deliver to and the time of the funeral.
How do I amend an order?
For immediate attention the best way to amend an order is to ring us on 01303 252626 or email us if there is a bit of time to spare on [email protected] .
Can I send my order anonymously?
Yes – The recipient of your gift will receive the information written in the card message field.
Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.
Please note – all customer details provided for credit card verification purposes are covered by the Data Protection act; such details cannot be divulged without the prior sender’s consent.
What information do I need to have for a funeral order?
You will need to have the funeral date and time, the delivery address (we prefer to deliver to a funeral director) and the name of the deceased. You will also need to add a message to go with the tribute.
Are there care instructions for flowers or plants I have ordered?
Yes we include care instructions so the recipient will know how to look after their gift. Please note some flowers and plants may be harmful or poisonous. Please contact us for further advice.
What method of payment do you accept?
We accept all major debit cards,credit cards and Paypal.
What do I do if I need a VAT receipt?
Just let us know if you need a receipt and we will send one to you with our VAT number.
Can I specify a time for my delivery?
We can only guarantee a time for delivery for funeral orders and weddings. We do not deliver on Sundays (except Mother’s Day or when Valentine’s Day or Christmas Eve falls on a Sunday) or bank holidays. We can usually deliver same day if you order by 3pm. Orders received after 3pm will be delivered the next working day.
How will my flowers be delivered?
Your order will be personally delivered by us within the Folkestone UK area in our sign-written van or if it outside our delivery area it will be delivered by the nearest Interflora member. We ask the recipient to sign our delivery sheet as proof of delivery. In the case of businesses or organisations where there is a reception the person authorised to accept deliveries may sign on the recipient’s behalf for proof of delivery.
What happens if the recipient is not at home when the delivery is attempted?
If no-one is at home when we attempt delivery, your gift will either be left with a neighbour or in a safe place at the recipient’s address. Otherwise your gift will be returned to the shop. Whatever happens we will leave a calling card for the recipient to advise them of the action taken. Then if we have taken the delivery back to the shop the recipient can ring us to re-arrange a delivery time. If there are any problems will will contact you by phone or email to let you know.
General Terms and Conditions
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.